At Tekshapers Software Solutions, we are committed to delivering high-quality IT services and ensuring a positive experience for our clients. Our Refund and Cancellation Policy is designed to provide clarity and fairness for both parties. Please review the following guidelines regarding refunds and cancellations.

• Scope of Work Clarification

  Refunds are not applicable for changes or additions to the scope of work requested after the project has started. Any adjustments to the original agreement will be considered as additional work, which may require separate billing or new terms.

• Non-Refundable Deposits

  A non-refundable deposit is required to secure your project with Tekshapers Software Solutions. This deposit is not refundable in the event of cancellation after project commencement.

• Late Cancellations or Delays

  Cancellations made within prescribed days of the scheduled project start date will incur a predefined cancellation fee. This fee helps cover costs associated with reserving resources for your project.

• Client Responsibility for Providing Information

  Refunds will not be provided if the client fails to provide the necessary information or approvals within the agreed-upon timeframe. Any delays or cancellations due to the client's failure to meet deadlines will not be eligible for refunds.

• Service Delivery Delays

  If Tekshapers Software Solutions is unable to deliver the agreed-upon service within a reasonable period, a partial refund may be offered, or a revised timeline will be provided. Refunds will be considered if the delay exceeds predefined weeks due to no fault of the client.

• Refunds for Subscription-Based Services

  For subscription-based services such as software maintenance or hosting, refunds will be prorated based on the unused portion of the service.

• Refunds Due to Service Quality Issues

  If the final product does not meet the agreed-upon specifications or quality standards, the client may request a partial or full refund, depending on the severity of the issue. We will make reasonable efforts to resolve the issue before any refund is issued.

• Force Majeure (Unforeseen Events)

  Refunds or cancellations due to force majeure events (e.g., natural disasters, pandemics, or other emergencies) will be handled on a case-by-case basis. In the event of such an occurrence, we will work with clients to find a fair resolution.

• Refund Request Timeframe

  Refund requests must be made within 30 days of the project’s completion date. Requests made after this period will not be considered.

• Alternative Dispute Resolution

  In the event of a disagreement over a refund, both parties agree to engage in mediation or arbitration before pursuing legal action.

• Tax and Additional Charges

  Taxes and additional charges (e.g., shipping, handling, or third-party service fees) are non-refundable.

• Termination of Services

  If the client requests to terminate services before completion, they will be liable for all work completed up to that point. Refund eligibility will be based on the nature of the termination and the progress of the project.

• Refund Process for Multiple Payments

  Refunds for milestone-based payments will be calculated based on the portion of the project completed at the time of cancellation. Refunds for any overpaid amounts will be issued to the original payment method.